SHIPPING POLICY

Order Processing and Shipping

Once you place an order, we initiate our rigorous quality control and production process. Please allow 4-6 months lead time for the production and delivery of your order. Once your order is ready to ship, we will provide you with a shipping notification and tracking information.

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Shipping Terms

We use FOB (Free On Board) shipping terms. This means that once the goods are loaded onto the carrier at our designated shipping port, the ownership and risk of loss or damage transfer to you, the buyer. You will be responsible for arranging the transportation, insurance, and customs clearance for the shipment from the destination port onwards.

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Lost or Damaged Shipments

If your shipment is lost or damaged during transit, please contact our customer service team immediately. We will work diligently with the shipping carrier to investigate the issue and determine the best course of action.

Please note that while we strive to ensure your shipment arrives safely, factors beyond our control, such as carrier negligence or unforeseen circumstances, may impact the delivery process.

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Recommendations for Buyers

• Choose a Reliable Shipping Carrier: Select a reputable carrier to ensure timely and secure delivery.

• Consider Insurance: While not mandatory under FOB terms, purchasing insurance can protect your shipment against potential losses or damages.

• Understand Customs Regulations: Familiarize yourself with import and export regulations to avoid delays and additional costs.

• Communicate with the Seller: Stay in touch with us to address any questions or concerns regarding your order.

If you have any questions about our shipping policy or order status, please contact our customer service team.